FAQs

1.What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

2.Free Shipping？

All orders are Free of charge

3.What are your business ours?

Mon - Sat: 9am - 11pm
Sunday: 11am - 5pm

4.How can I contact Toolbox Supply?

Email: ehreus@ehreus.com
Phone/WhatsApp: +8615858938690

5.When will I hear back about my email inquiry?

We typically respond to emails within three business days

6.What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support Visa, Mastercard, and American Express. We also accept PayPal as a form of payment.

You can choose these payment methods at checkout.

7.What if I'm not home?

If you're not home, a new delivery will be performed the next day, or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

8.Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Email: ehreus@ehreus.com
Phone/WhatsApp: +8615858938690
US Warehouse Address: 746 S GLASGOW AV,INGLEWOOD, CA,90301
Store Hours:
Mon - Sat: 9am - 11pm
Sunday: 11am - 5pm
Thanks for shopping with us.